Our Privacy Policy

The privacy of those who visit this web site is important to us. Please read the following to learn more about our privacy policy. This policy may change from time to time, so please check back periodically.


When you send confidential information to us, we require that a "secure session" first be established using Secure Socket Layer (SSL). This site uses a firewall and password protected accounts to prevent the loss, misuse and alterations of information. Any archived information is kept in a secure location and not on the Internet web server.

Information Collected

Like many other Internet sites, we automatically track the usage of our Web site. We profile the Web site usage by tracking pages viewed, the URL you came from, IP address, domain types (e.g. .com, or .org, etc.) and the browser type (e.g. Netscape or Internet Explorer). This information is used to analyze trends, track use, gather demographics and optimize site administration.

How Information is Used

We do not sell or rent your personal information to others. We may use information you have given us to, for example, complete a group insurance application, provide a service, ensure proper billing and measure interest in our various services.

Password Security

You are solely responsible for maintaining the security of your password. You may not disclose your password to any third party and you are solely responsible for any use of or action taken under your password on the Site. If your password is compromised you must change your password and notify PacFed Benefit Administrators.

Illegal Activity

Compliance with Laws; Fraud. The Site may only be used for lawful purposes and in a lawful manner. You agree with all applicable laws, statues and regulations regarding use of the Insurance services provided on this Site. You may not 1) register under a false name, 2) impersonate any other eligible applicant or enrolled individual, or 3) use another participant's password(s). Such fraudulent conduct may be reported to law enforcement. PacFed Benefit Administrators will cooperate to ensure that violators are prosecuted.

Investigation. PacFed Benefit Administrators has the right, but not the obligation, to monitor any activity and content associated with this Site. We may investigate any reported violation of policies or complaints and take any action that is deemed appropriate. Such action may include, but is not limited to issuing warnings, termination of coverage and/or denying access.

Disclosure of Information. PacFed Benefit Administrators reserves the right to report any activity that it suspects violates any law or regulation to the appropriate law enforcement officials, regulators, or other third parties. In order to cooperate with any government requests, to protect PacFed Benefit Administrators systems and clients, or to insure the integrity and operation of PacFed Benefit Administrators' business and systems, may access and disclose any information it considers necessary or appropriate, including, without limitation, user contact details, IP addressing and traffic information, usage history and posted content.

Questions or Suggestions

If you have any questions or suggestions you can send a letter to:

PacFed Benefit Administrators
Attn: Privacy Compliance Officer
1000 N. Central Ave, Suite 400
Glendale, CA 91202

You may also send an email to privacypolicy@pacfed.com

Privacy Policy Changes

This Privacy Policy was last updated on February 10, 2003. If PacFed Benefit Administrators makes changes to any terms or conditions of this Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we might disclose it. We may change, modify, add or remove portions of this Policy at any time.

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